Operating a successful business has become more challenging in this day and age for small to mid-sized companies. Customers have become elusive; competition appears to always be one step ahead at all times and profits are placed under constant pressure. Your company needs a change, and it needed it yesterday.

MSI Technologies offers Sage CRM (Customer Relationship management) to allow companies like yours to take that first step towards that change. Sage CRM will help you discover how to increase demand for your products and services, maximize your sales performance, and turn your remarkable customer experience into your strongest competitive advantage. With the aid of Sage CRM, you'll be able to effectively re-imagine the way your business is done while also helping you drive growth and profits up, even when times are tough.

With Sage Customer Relationship Management You Can:

• Empower your staff with enterprise-wide access to vital customer, partner, and prospect information.
• Build long-lasting customer loyalty and generate repeat sales from your best customers.
• Integrate with many popular accounting and ERP solutions for efficient access to customer, partner, and transactional data.
• Analyze, forecast, and report on key sales data.
• Assign, schedule, and track marketing campaign activities, and measure the performance of every campaign.
• Identify, execute and replicate effective marketing initiatives across your sales channels.
• Access relevant customer data in real time, including orders, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, and sales opportunities.

Sage CRM is an easy-to-use, fast-to-deploy, on-site Customer Relationship Management solution with out-of-the-box but configurable business processes. It provides enterprise-wide access to vital customer information-anytime, anywhere-so you can manage your business with an integrated approach to inside and field sales automation, customer care, and marketing.

Sales

Improve sales performance with sales automation tools that help sales professionals find and retrieve vital information quickly and easily. Sage CRM provides a snapshot of the sales cycle from first contact to final sale, allowing sales teams to effectively analyze and manage the sales pipeline from within the Customer Relationship Management solution.

Marketing

Manage and track every element of your campaigns with Sage CRM. View activities, objectives, leads generated, and lead follow-up, and drill down to specific activities within a campaign. This user-friendly Customer Relationship Management solution provides you an in-depth view of your campaigns and enables you to eliminate the guesswork and put your company's marketing resources to their best use.

Customer Care

Resolve customer issues efficiently by providing customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, e-mail, and documents sent and received.

Mobile CRM Solutions

The benefits of real-time access to your mobile CRM solution are numerous and can have a positive impact on your business performance and profits. Placing customer information at the fingertips of mobile professionals ensures they always have the most up-to-date information.

Application Integration

Integration between Sage CRM and back-office accounting and financial applications provides organizations with a holistic CRM solution that offers a complete view of all customer interactions that is essential for making more insightful business decisions.

Productivity Tools

To optimize the rich sales automation functionality and marketing and service features, Sage CRM has sophisticated configuration capabilities, automated process workflow, as well as computer telephony integration (CTI), Web Self Service, and more.

Outlook Integration

Microsoft Outlook runs within the framework of your Sage CRM solution and has complete, two-way synchronization with Outlook contacts, calendar (appointments), and tasks, in addition to full-featured e-mail integration.