Disruptive Innovation: 5 Exciting Potentials of VoIP in Telecommunications

Posted by Darren Pico on

The number of companies that have decided to use VoIP as their main mode of communication, or as a method to assist with their communications, has increased greatly over the past few years. In fact, five years ago no one would have heard of VoIP and its usefulness. While there are plenty of advantages to VoIP, there are also a few negative aspects. Here are five of the most interesting and disruptive situations pertaining to VoIP.

VoIP Innovation

1. Bandwidth Issues

The fact that many VoIP companies offer competitive services at cheap prices is a positive. However, people will soon realize that bandwidth issues will play a major role in how VoIP companies are viewed, not their prices. Phone call quality is of paramount importance, and even the slightest of bandwidth issues can create disturbances in calls that render the service useless. A VoIP partner program may offer you a discounted VoIP service, but can you be sure it will be reliable?

2. Smaller Companies Relying on Public Internet

While major VoIP companies may have their own private networks for delivering phone services, most smaller companies will use the same internet available to the public. While this dramatically lowers their costs, it also presents a quality challenge that must be overcome. How do companies continue to offer good prices while ensuring that phone service quality is not compromised?

3. Merge Voice and Data Networks

With companies using the internet and email as a more effective method of communication, it is important for voice and data to be as integrated as possible. VoIP companies offer various plans where computer and phone systems can be combined to crate a productive and efficient messaging environment.

4. Assistance with Marketing Schemes

Marketing is a lot easier when you can understand where you are going wrong, and which aspects of your campaign are working. A business can also use different VoIP numbers to understand which areas are responding better to their ads.

Placing certain neighborhoods under specific VoIP numbers can allow a marketing team to go back and check which number got more calls. Each of these VoIP numbers will be routed back to a single line, making it effortless to communicate with potential customers/clients.

5. PBXs

The current PBXs that connect IP networks to phone technologies are outdated. They are designed to support a certain amount of usage, and are not built to withstand a mass deployment of VoIP service around the world. The cost of upgrading these PBXs is massive, and will be a major impediment to any large scale use of VoIP.

VoIP may have been unknown five or ten years ago, but it is now providing businesses with a real alternative to regular phone lines. However, there are clear challenges facing VoIP services in the coming years, and it will be interesting to see whether they can overcome them.

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